Refund Policy

Before purchasing

Use the free local mode to confirm that the desktop app runs on your device and to try the common-password dictionary where supported. Password recovery is a search process: paid cloud modes increase coverage but do not guarantee a match.

Requesting a refund

Email support@mypassrecovery.com with the account email, payment date, order or invoice reference and a short description of the issue. Do not include a password or attach a confidential file to the first message.

We review requests individually, including duplicate charges, technical failures that prevent access to purchased service, and any rights required by applicable consumer law. Approval depends on the facts of the request and applicable law.

Recovery results

A password not being found is not by itself evidence that the cloud service failed. Large dictionaries, numeric masks and rules improve search coverage, but an unknown password may remain outside the selected search space.

Renewals and cancellation

Monthly and yearly subscriptions renew automatically until cancelled. Cancel before the next renewal date to avoid a future renewal charge. Cancellation stops future renewals and does not normally reverse a charge that has already been processed.

Payment processing

Approved refunds are returned through the original Stripe payment method. Bank and card processing times are controlled by the payment providers and may vary.